Privacy policy
This Privacy Policy explains how Educational Engineering Store (shop.eduengteam.com) collects, uses and shares your personal information when you visit the store or buy from it. The store is run by Ashraf S A AlMadhoun, an individual trading as Educational Engineering Team (EET) ("we", "us", "our").
Contact
Ashraf S A AlMadhoun, trading as Educational Engineering Team (EET)
Apartment 33, Building M5 (P5), 90 Avenue Compound, Fifth Settlement, New Cairo, Cairo 11835, Egypt
Email: info@eduengteam.com
Phone: +1 315 334 0668
Information we collect
- Information you give us: your name, billing and shipping address, email address, phone number and order details when you place an order, and anything you send us when you contact us. Payment card details are entered on the checkout and handled by our payment processors. We don't store full card numbers.
- Information collected automatically: device and usage information such as your browser type, IP address, approximate location, time zone, pages and products viewed, and how you arrived at the store. This is collected through cookies and similar technologies.
How we use your information
- to process your payment, ship your order and send order and shipping updates
- to answer your questions and handle returns, refunds and support requests
- to detect and prevent fraud and keep the store secure
- to understand how the store is used and improve it
- where permitted by law and your preferences, to send you marketing messages or show you advertising about our products. You can unsubscribe from marketing emails at any time.
- to meet our legal obligations
Who we share it with
We share personal information only as needed to run the store and fulfil your order:
- Shopify, our online store platform, which hosts the store and processes checkout data. Learn more at https://www.shopify.com/legal/privacy.
- Payment processors, to process your payment and prevent fraud.
- Shipping carriers, who receive your name, shipping address and, where needed, your phone number to deliver your order.
- Analytics and advertising tools the store may use, such as services provided by Google and Meta, to understand store traffic and measure or show advertising.
- Authorities or other parties, where we are required to by law, or to protect our rights.
We don't sell your personal information for money. Some privacy laws may treat sharing information with advertising tools as a "sale" or "sharing". If that applies to you, you can opt out by emailing info@eduengteam.com.
International transfers
We ship from Egypt, the United States, the United Kingdom and China, and our service providers operate in several countries. Your information may therefore be processed in countries other than the one you live in.
Cookies
The store uses cookies to keep your cart working, remember your preferences, understand how the store is used and, where applicable, support advertising. You can control or delete cookies in your browser settings, and where a cookie banner is shown you can set your preferences there. Blocking some cookies may affect how the store works. To limit interest-based advertising, you can also use https://optout.aboutads.info and your Google and Meta ad settings.
How long we keep your information
We keep order information for as long as we need it to fulfil your order, provide support and meet legal, tax and accounting obligations. We keep other information only as long as it's needed for the purposes described above.
Your rights
Depending on where you live (for example the United Kingdom, the European Union or California), you may have the right to:
- access, correct or delete your personal information
- receive a copy of it
- object to or restrict certain processing
- withdraw your consent
To make a request, email info@eduengteam.com. We may need to verify your identity before we act on your request. You can also complain to your local data protection authority.
Children
The store isn't intended for children, and we don't knowingly collect personal information from children under 16.
Changes to this policy
We may update this policy from time to time. The date below shows when it was last changed.
Last updated: 8 October 2026