Shipping policy

Educational Engineering Store (shop.eduengteam.com) is run by Ashraf S A AlMadhoun, an individual trading as Educational Engineering Team (EET).

Who ships your order and from where

We ship orders ourselves from stock we hold in Egypt, the United States, the United Kingdom and China. Which location an item ships from depends on the item.

Shipping options, costs and delivery estimates

The destinations we ship to, the shipping options available for your order, their cost and the estimated delivery dates are shown at checkout before you pay. Delivery dates are estimates, not guarantees.

Order processing

We process orders after payment is confirmed.

Tracking

If the carrier offers tracking for your shipment, we'll send you the tracking details by email once your order has shipped.

Orders with several items

If items in your order ship from different locations, they may arrive in several parcels and at different times.

Customs, duties and import taxes

International orders may be subject to import duties, taxes or fees charged by the destination country. The recipient is responsible for these charges, unless the checkout states that they are included in the price.

Delays

Customs checks, carrier delays, public holidays and other events outside our control can delay delivery. If your order hasn't arrived by the estimated delivery date, please email us at info@eduengteam.com with your order number and we'll help.

Damaged, faulty or wrong items

Please check your order when it arrives. Damaged, faulty or wrong items are handled under our Refund and returns policy. Report them within 14 days of delivery.

Shipping address

Please check your shipping address carefully at checkout. If you need to correct it, email info@eduengteam.com as soon as possible, before your order ships.

Contact

Ashraf S A AlMadhoun, trading as Educational Engineering Team (EET)
Apartment 33, Building M5 (P5), 90 Avenue Compound, Fifth Settlement, New Cairo, Cairo 11835, Egypt
Email: info@eduengteam.com
Phone: +1 315 334 0668

Last updated: 8 October 2026